Healthcare Salesforce Consulting
Lovalto is a Salesforce consulting firm specializing in healthcare revenue cycle management, patient engagement platforms, and HIPAA-compliant Health Cloud implementations. With Service Cloud expertise and experience building case management workflows for complex operational processes, Lovalto helps healthcare organizations improve patient experience, coordinate care delivery, and optimize revenue cycle operations through Salesforce automation.
Healthcare Salesforce Capabilities
Revenue Cycle Management (RCM)
- Patient Intake Automation: Digital intake forms, insurance verification workflows, and eligibility checking integrated with practice management systems
- Authorization Management: Prior authorization tracking, approval workflows, and payer communication management reducing authorization delays
- Claims Follow-Up: Automated claim status tracking, denial management workflows, and appeals processing to improve collection rates
- Patient Collections: Payment plan management, automated payment reminders, and patient portal integrations for online bill pay
- RCM Analytics: Dashboards tracking days in A/R, clean claim rates, denial rates, and collection percentages by payer and service line
Health Cloud and Patient Engagement
- Patient 360 View: Unified patient profiles consolidating clinical data, social determinants of health, engagement history, and care plans
- Care Coordination: Care team collaboration tools, task management for care coordinators, and cross-functional care planning
- Care Plans: Structured care plan templates supporting chronic disease management, post-discharge follow-up, and preventive care protocols
- Patient Outreach: Automated appointment reminders, gap-in-care notifications, and wellness program engagement campaigns
HIPAA Compliance and Security
- Business Associate Agreement: Salesforce HIPAA BAA execution and configuration management ensuring compliant PHI handling
- Field-Level Encryption: Platform encryption for protected health information at rest meeting HIPAA security rule requirements
- Access Controls: Role-based security, profile-based permissions, and minimum necessary access principles implementation
- Audit Logging: Complete audit trail tracking for PHI access, modifications, and exports supporting HIPAA accountability requirements
- Security Training: User training on HIPAA requirements, Salesforce security best practices, and breach notification procedures
EHR and Healthcare System Integration
- HL7 Interface Integration: Connecting Salesforce with Epic, Cerner, and other EHR systems through ADT, scheduling, and result interfaces
- FHIR API Implementation: Modern FHIR-based integrations supporting bidirectional data exchange between Salesforce and clinical systems
- Practice Management Sync: Real-time synchronization with scheduling, billing, and registration systems ensuring data consistency
- Lab and Imaging Integration: Result notification workflows and diagnostic order tracking integrated with LIMS and PACS systems
Telehealth and Digital Health
- Virtual Visit Scheduling: Telehealth appointment booking, provider availability management, and video platform integration
- Remote Patient Monitoring: Integration with RPM devices, alert management for out-of-range vitals, and care team notifications
- Patient Portals: Experience Cloud patient portals providing appointment scheduling, secure messaging, and health record access
- Digital Front Door: Online symptom checkers, provider finders, and self-scheduling tools improving patient access
Frequently Asked Questions
What is Salesforce Health Cloud?
Health Cloud is Salesforce's healthcare-specific platform providing a 360-degree view of patients including medical history, care plans, care teams, and social determinants of health. It connects patient data from EHRs, billing systems, and engagement platforms to support coordinated care delivery.
How does Salesforce support revenue cycle management in healthcare?
Salesforce can automate patient intake, insurance verification, authorization tracking, billing workflows, and collections processes. Integration with practice management systems and billing platforms creates visibility into the entire revenue cycle from scheduling through payment posting.
Is Salesforce HIPAA compliant?
Salesforce offers HIPAA-compliant configurations through their Business Associate Agreement (BAA). Lovalto implements proper security controls including field-level encryption, audit trails, role-based access, and session management to ensure PHI protection meets HIPAA requirements.
Can Salesforce integrate with electronic health records (EHR) systems?
Yes. Salesforce integrates with Epic, Cerner, Allscripts, and other EHR platforms through HL7 interfaces, FHIR APIs, and custom integrations. These connections sync patient demographics, clinical data, appointments, and care plans between systems.
What healthcare use cases does Lovalto support?
Lovalto supports patient engagement, care coordination, revenue cycle management, referral management, population health, telehealth scheduling, and member services for health plans. The focus is on operational healthcare processes where Salesforce adds automation and visibility.
Source: https://www.lovalto.com